Refund policy
Effective Date: June 25, 2026
We put care into every piece we carry, and we want you to love what arrives at your door.
What We Stand Behind
We accept claims for items that arrive:
- Defective (manufacturing defect or does not function as intended)
- Damaged during shipping
We encourage you to review product photos and descriptions before purchasing. Items over $50 may be returned within 30 days if they're not quite right — see Returns on Items Over $50 below. For items $50 and under, we don't offer change-of-mind returns.
Returns on Items Over $50
For individual items priced over $50, we accept returns within 30 days of delivery if the piece isn't right for you.
- Contact us first at info@ashleyjordangnd.com to start a return, and we'll share where to send it.
- Return shipping is the customer's responsibility.
- Once the item arrives back in its original, unused condition, we'll refund your original payment method within 5–7 business days. Original shipping is non-refundable.
- Custom, personalized, clearance, and final-sale items are not eligible (see Final Sale Items).
Claim Window
Please submit claims for defective or damaged items within 14 days of receiving your order.
How to Submit a Claim
For Defective Items:
- Contact us at info@ashleyjordangnd.com within 14 days of delivery
- Include your order number, photos of the defective item, and a brief description of the defect
- We will review your claim and be in touch promptly
- No need to return the item — we resolve claims based on photos
For Items Damaged During Shipping:
- Take photos of both the damaged item and packaging
- Contact us at info@ashleyjordangnd.com within 14 days of delivery
- We will work with you to arrange a replacement or refund
- No need to return the item — we resolve claims based on photos
How We Resolve Claims
Refunds:
- Credited to your original payment method within 5–7 business days
- Original shipping costs are non-refundable
Replacements:
- If the same item is available, we will send a replacement at no additional cost
- If out of stock, we will process a full refund
Final Sale Items
The following are final sale and can't be returned:
- Clearance or sale items
- Custom or personalized items
- Items marked final sale at time of purchase
Received the Wrong Item?
If we sent the wrong item, that's ours to fix. Contact us at info@ashleyjordangnd.com with your order number and a photo, and we'll send the correct item or a full refund.
Questions?
We are here. Reach us at info@ashleyjordangnd.com and we will respond within 1–2 business days.
This policy is subject to change. Any updates will be posted on this page with a new effective date.