Privacy policy

Privacy Policy

Effective Date: April 2, 2026

At Ashley Jordan Gifts & Decor, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

Information We Collect

We collect information to provide you with a seamless shopping experience and to improve our services. The types of information we collect include:

Information You Provide

  • Contact Information: Name, email address, shipping address, and phone number when you create an account or place an order
  • Payment Information: Payment details processed securely through Shopify Payments (we do not store your credit card information)
  • Communication: Any information you provide when contacting us via email or through our website

Information Collected Automatically

  • Browsing Information: IP address, browser type, device information, and pages visited
  • Cookies and Tracking: We use cookies and similar technologies (including Google Analytics, Facebook Pixel, and PostHog) to understand how you interact with our site, improve your experience, and deliver relevant content
  • Session Recordings: We use session recording tools (Lucky Orange) to understand how visitors interact with our website. These recordings capture mouse movements, clicks, and scrolling behavior but do not capture personal information, passwords, or payment details
  • Email Engagement: When you subscribe to our email list, we may track email opens and clicks through our email marketing platform (Klaviyo) to understand what content resonates with you

How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and ship your orders, communicate about your purchase, and provide customer support
  • Communication: To send you order updates, respond to inquiries, and (with your consent) share news, promotions, and product updates via email
  • Website Improvement: To analyze site traffic, understand customer preferences, review session recordings, and enhance your browsing and shopping experience
  • Marketing and Advertising: To show you relevant ads on social media platforms and other websites through retargeting campaigns
  • Legal Compliance: To comply with applicable laws, prevent fraud, and protect the security of our business and customers

Sharing Your Information

We respect your privacy and do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business:

  • Shopify: Our e-commerce platform that hosts our store and processes orders
  • Payment Processors: Shopify Payments and other payment providers to securely process transactions
  • Shipping Carriers: To fulfill and deliver your orders
  • Analytics Providers: Google Analytics and Lucky Orange to understand website traffic, user behavior, and improve the shopping experience
  • Session Recording: Lucky Orange to record anonymized browsing sessions for website improvement
  • Event Tracking: PostHog for product interaction tracking
  • Email Marketing: Klaviyo for newsletters, promotional communications, and email engagement tracking
  • Marketing Platforms: Facebook (Meta) for advertising purposes
  • Legal Requirements: When required by law or to protect our rights, property, or safety

We may add additional service providers as our business grows. Any third-party partners are required to protect your information and use it only for the purposes specified by us.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and shopping cart items
  • Understand how you use our site through analytics
  • Record anonymized browsing sessions to improve our website experience
  • Deliver personalized advertising on other platforms

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Your Rights and Choices

You have control over your personal information:

  • Access and Update: You can review and update your account information at any time
  • Email Preferences: You may unsubscribe from marketing emails by clicking the "unsubscribe" link in any email we send, or by contacting us directly
  • Opt-Out of Tracking: You can opt out of Google Analytics tracking and adjust your advertising preferences through your browser and device settings
  • Data Deletion: You may request deletion of your personal information by contacting us at info@ashleyjordangnd.com (note: we may retain certain information as required by law or for legitimate business purposes)

Data Security

We take the security of your information seriously and implement industry-standard measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page with a new effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Ashley Jordan Gifts & Decor
Email: info@ashleyjordangnd.com
Location: California, USA

This Privacy Policy applies only to information collected through ashleyjordangnd.com and does not apply to information collected offline or through other channels.